The product is refurbished and is fully functional. Backed by the 90-day Amazon Renewed Guarantee. - This pre-owned product has been professionally inspected, tested and cleaned by Amazon qualified vendors. - Products correspond to one of the following cosmetic conditions: Excellent condition - no signs of cosmetic damage when held 12 inches away. Good condition - Light scratches, barely visible when holding the device 12 inches away. Acceptable condition - Scratches visible when holding the device 12 inches away and perceptible to the touch. - When present, batteries have a capacity that exceeds 80% of the new equivalent. - Accessories may not be original, but will be compatible and fully functional. Product may come in generic box. - This product is eligible for a replacement or refund within 90-days of receipt if it does not work as expected. See terms here.