All products are NEW in original packaging from the manufacturer. Some packaging may be scuffed, dented, and or dinged during the original shipping process. All damage, no matter how slight, is to the outside of the original packaging alone. THE PRODUCT INSIDE REMAINS NEW. Artero Balsam Calming Spray soothes itchy, irritated skin from eczema, insect bites, flea bites and helps your pets skin heal faster.