This pillow should be used with a pillow case and a zippered pillow cover/protector at all times. Failure to do so will cause premature wear and invalidate the warranty.
Take your pillow outdoors periodically and air it or place in the dryer on a low heat/cool cycle. This helps maintain its freshness, fluffiness and insulating qualities.
There may be a slight odour as a result of having been stored in the packaging, but it will disappear within the first week of use.
This product should be stored in a dry and well-ventilated closet or room when not in use.
Should your pillow need cleaning, have it DRY CLEANED or PROFESSIONALLY WASHED by a reputable cleaner that specializes in cleaning down and/or feather products.