Shipping & Packaging: This cuddly plush friend comes in a plastic polybag to protect it and to help it stay clean during transit. Each plush friend also comes with a hang tag attached that includes product information. Remove this hangtag before letting your child play with it and retain the hangtag to keep for your reference. Satisfaction Guarantee - Sometimes unexpected things happen, and we understand how frustrating that may be. Please do not hesitate to contact us if you have any issues or questions. We will be happy to work with you to resolve any concerns, so that you are satisfied with your purchase. We offer a 90 DAY WARRANTY to exchange/refund for all manufacturer's defects and 30 DAY RETURN POLICY for all other issues. About the Manufacturer: Headquartered in Los Angeles, CA, Cuddle Barn is a manufacturer and designer of animated and soft plush toys. Cuddle Barn specializes in musical animated plush toys that sing, dance, light up, read stories, and more! Our plush features high quality materials, cutting edge animation, and entertaining new sounds. At the press of a paw or squeeze of the body, your cuddly new best friend comes to life.