In rare cases, you might receive a product not in its original Aileokeio packaging. Please be assured, this is due to Amazon's return policy which may involve repackaging the item. As long as the product itself is fully functional, you may choose to keep it and contact us. We will offer you a refund of 50% of the sales price as a token of our appreciation for your understanding and support. We encourage reducing waste, as returned products might otherwise be destroyed. Of course, you are also welcome to return the product, and we will ensure your satisfaction.