If you have any questions about our cat products, our customer service department would be glad to help you. Kitty City customer service can be contacted at: info@sportpet Kitty City products encourage your cat to have an active lifestyle and promote exercise, covering all areas of your cat's needs, pouncing, playing, scratching, jumping, climbing and hiding to name a few! You will love watching your cat on their amazing new toy. Let your cat be a cat! Warning: This is a cat toy, not a children toy. If any time your cat damages this item, or any portion of this item becomes damages, remove the damaged portion or discontinue use of the product.