Manufacturer: LENOVO ENTERPRISE SERVICES Part: 00A4456 Description: IBM Maintenance Agreement ServicePac On-Site Repair IBM Maintenance Agreement ServicePac On-Site Repair - Extended service agreement - parts and labor - 2 years - on-site - 9x5 - response time: 4 h Description Description: 2YR ONSITE REPAIR 9X5 4HR RESP MNT AGREE IBM Maintenance Agreement ServicePac On-Site Repair - Extended service agreement - parts and labor - 2 years - on-site - 9x5 - response time: 4 h Will your business-critical systems have the necessary support when the hardware ends When you rely on technology for your most critical operations, you need to feel confident that when problems occur they will be corrected promptly. Your business counts on it. And, you need a service provider who will stand by its hardware by providing the coverage you need, when you need it. IBM provides convenient post- maintenance agreements (MA ServicePacs) to help extend the life of your equipment and verify it is functioning properly. With a MA ServicePac, you can continue maintenance services once the original base , ServicePac service upgrade or Maintenance Agreement has expired. Choose the level of response time that best supports your business, from depot repair up to a 2-hour response time for selected machines . . . and many options in between. Product Description IBM Maintenance Agreement ServicePac On-Site Repair - extended service agreement - 2 years - on-site Type Extended service agreement Service Included Parts and labor Location On-site Full Contract Period 2 years Response Time 4 hours Service Availability 9 hours a day / 5 days a week Extended Specifications General